TroubleShooting OWA Connections

Today’s Question | I know OWA has the standard IIS logs.  I’m trying to find a way to tell if a user is being booted off OWA or not.  He claims he is, but I have a hard time believing it as no one else has ever, in 11 years, complained of this happening.  All I really see in the IIS logs are GET statements.  Anyone have any ideas?  Nothing really in the event logs either.

I asked the asker to better define “booted off” and got this response | “The user says that he gets a message stating the session closed. He’s in XXXX and of course the VP of finance who is acting Chancellor of the XXXXXX a very big wheel ”

I made the following suggestions:

  • Have him check the private radio button and see if he still gets booted. Even if that does not work it might make him “feel better..” – In OWA on the forms based authentication (FBA) page you have the option of picking Public computer or Private computer. When you pick Private it changes the System time out. –This did not work because the company does not use FBA
  • If this is related to OWA timeouts then his work station I.E. session the problem might be local and not be a server issues. A browser reinstall usually fixes it the issue it is local. – Due to user profile and the distance and accessibility of the machine this was not an option.
  • What I really wanted was something like EXMON that monitored OWA sessions. EXMON is limited to only MAPI connections. I looked around and eventually I found a tool just like EXMON that looked at OWA. I found ExInsight for Microsoft Exchange; that I am calling the answer.

This is what ExInsight has to say about their tool

ExInsight is a free monitoring and statistics tool that provides a real-time view of the internals of Exchange Server transactions and allows you to evaluate individual user’s usage of Exchange Server.

This tool is especially useful for Exchange administrators and developers. By using this tool, you can gather real-time data about the users in an Exchange environment and learn more about the inner workings of MAPI, OWA, POP3, IMAP4, NNTP and other protocols.

ExInsight helps you to understand how individual users affect the performance of an Exchange Server, analyze application usage of Microsoft Exchange, and guide troubleshooting of applications that depend on Microsoft Exchange.

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